Golden Temple & The E Room Bar

In the past when I got takeout here it was really good, some of the best Chinese food I’d had, but not this time. The chicken dish I ordered was so chewy and coated that I could barely tell it was chicken. It was supposed to be spicy but had no spice to it at all. I also ordered a vegetable dish that ended up coming with meat in it. The crab rangoons were still good, but I don’t think I’d come here again.

After a disaster of an experience ordering delivery on Christmas day, we gave them another chance on an average Friday night. Our delivery time came and went, we called and the food was ready and sitting there getting cold… 45 minutes later the food still hadn’t left the restaurant (1.5 hrs after ordering). Staff on the phone was friendly but unhelpful, had to call back a third time to cancel the order and get a refund and the food was still sitting there. Who knows, maybe the food is good but good luck getting delivery.

If there was a zero star option that's what Golden Temple deserves. Where to start? I made my reservation (almost a week in advance on 12/18/2023) for Christmas Eve online through Resy Reservations for 7:45PM for 5 people and got a confirmation email. On Saturday 12/23/2023, I received a text message reminding me about my reservation and I responded confirming it. Finally, on Sunday 12/24/2023, I received another reminder text message at 7:15PM stating "You're due at Golden Temple in 30 minutes." We arrived at 7:40PM to find people waiting everywhere, outside the front entrance, in the lobby (visibly distressed)…people with reservations had been waiting for over an hour and there were other parties that had been seated already that were coming up to the front desk hostess and letting her know that they've been sitting at their table for over an hour and nobody has come to take their order, other parties had ordered their food over an hour ago and still nothing had come out. The hostess had zero reaction, she would just stare straight ahead and told some people (including me) that "you can leave if you want to." What kind of customer service is that? Golden Temple has had a reputation for a long time as a popular restaurant in Brookline and as an even more popular dining destination for Christmas Eve. How can you treat people this way and expect to have repeat customers or maintain a good reputation in the community? If you cannot properly staff your business so that customers have an enjoyable dining experience or at least can get their food then DO NOT OPEN!!! The level of rudeness and indifference was disgusting and judging by other reviews that I have read, the food isn't good either. We ended up leaving and going to Blossom Bar in Brookline Village which had a much better level of customer service, the drinks were amazing, the food was very tasty, and the customer service was enthusiastic; our server genuinely made us feel like he wanted us to have a great time. A blessing in disguise I guess that we didn't get seated for our reservation at Golden Temple. I will never go there again and an establishment with that type of attitude to their customers should not be in business!

I made a reservation and went on valentines day. Not many people were there. We were seated right away and safely away from other, but the wait to order was way too long. We waited about 20 min. Workers were walking by and not asking if we were ready to order or order a drink. When we did get to order the drinks and food came out quickly. The food was fresh and hot which was a plus, but the quantity for the price was not good. All in all the service could have been better, the food was great, but a little on the pricey side for the amount of food given.

I will never order from here again. I placed a holiday order online which I thought meant I’d pick up the order on Christmas Day. I got an email saying your order will be ready in an hour. I immediately called the restaurant and this lady answered and I told her about the mistake I made and could they move my order to the next day. I called them immediately so there is no way in hell they started cooking already. This lady put me on hold for 20 minutes then hung up on me. I called 4 times after that and no one answered. One time someone picked up and hung up on me. Then I got a call at 10pm while sleeping because I’m on call for the holidays by a manager telling me doc you know we’re short staffed just like you all are. Man get the entire heck outta here with this gaslighting. I told them I’d pick it up the next day which of course I wasn’t going to serve my guests stale food. I lost so almost $700 due to their incompetence and rude AF behavior. I will NEVER step foot in that establishment. Instead I ordered Christmas dinner from Sun Kong in Malden and the food was divine. It was my first time trying them and this will definitely be my new Christmas tradition. Everyone go try Sun Kong!!! Everything we ordered was to die for and way cheaper than the overcooked and overpriced food at Golden Temple

What a great find! We ate a yummy dinner there at 8 and then walked to the other side for dancing at 10 and had so much fun! It was my first time and I’m sad I didn’t know about this place sooner. I liked that there were people of all ages there. The DJ even took a song request :) I had a blast and am definitely going back again